Privacy Policy

Canadian Plans, 9981 Whalley Blvd, Surrey, BC V3T 0A8 ("Canadian Plans", "we", "us") respects your privacy. This policy explains what personal information we collect when you use our website, place an order or submit an enquiry, why we collect it, how we protect it, and the choices available to you.

We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia's Personal Information Protection Act (PIPA), and Canada's anti-spam law (CASL).

1. Information we collect

When you submit a form on our website, we ask for:

Contact details: your full name, email address and phone number.
Address: street address, unit number, city and postal code, and the province you choose. For internet and TV, availability and pricing depend on your exact location.
Date of birth (internet and TV): used to verify identity and confirm eligibility with the providers we work with.
Service choices: the plan you selected and, depending on the plan, your preferred installation time, your current provider, whether you want to keep your number, the number of lines, and eSIM or physical SIM.
Identity document (mobile plans): one copy of government-issued ID (driver's licence, provincial ID or passport), the type of ID, and your consent to use it for a credit check.
Documents for your plan: any other documents a plan requires, for example a passport or permit for pre-arrival plans.
Wish list: if we do not yet serve your province, your email address and the plans you are interested in, if you choose to leave them.

We also record the date, time and version of the terms and consents you accepted, so we can show the basis on which we contacted you.

Information collected automatically. Our website may collect standard technical information such as IP address, browser type and the pages you visit. We use privacy-friendly analytics that count visits and the provinces and plans people look at, without recording personal details. We use a bot-protection check on forms.

2. Why we collect it

We use your personal information only to:

contact you about the order or enquiry you submitted;
check availability and pricing at your address, and, for mobile plans, carry out the identity and credit check;
arrange installation, activation or delivery of your service if you choose to proceed;
decide which provinces and plans to add next; and
meet our legal, regulatory and record-keeping obligations.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

3. Consent

By submitting a form you consent to being contacted by phone, text or email about the services you asked about, and to our using the information you provided for the purposes above. Marketing messages are sent only if you separately opt in, and every message has an easy way to unsubscribe.

You may withdraw consent at any time by contacting us at info@canadianplans.com. Withdrawing consent may mean we can no longer process your order.

4. Sharing your information

We may share your information with:

Service providers: the telecommunications companies whose plans you asked for, so they can confirm availability, check identity and credit, and set up your service.
Technology suppliers: vendors who host our website and store our records on our behalf, under contractual confidentiality obligations (see below).
Authorities: where we are required to do so by law.

Where your information is stored. Some of our suppliers store data outside Canada, so it can be subject to the laws of that country:

Database: Supabase, United States (west coast).
Application server: Railway, United States (west coast).
Website hosting and analytics: Vercel, United States (west coast).
Document storage and bot protection: Cloudflare, United States and other countries where it operates.
Email: Resend, United States and other countries where it operates.

5. How we protect and keep it

Records are stored in an access-controlled database. Access is limited to staff who need it to do their job, and information is transmitted over an encrypted connection. Identity documents are stored privately and are available only through short-lived, permission-checked links.

We retain identity documents, order and contact information, and wish-list emails until you ask us to delete them. We do not automatically delete this customer information after a fixed period or when an order is completed. To request deletion, contact info@canadianplans.com. We delete or restrict the requested personal information unless we are required by law to retain it. Limited transaction and audit records may be retained for legal and record-keeping purposes. Copies in backups expire through the regular backup schedule; a deletion request is applied before recovered records can be used again.

No method of transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

6. Your rights

Subject to applicable law, you may:

ask what personal information we hold about you;
ask us to correct information that is inaccurate or incomplete;
ask us to delete your information, where we are not required to keep it; and
withdraw your consent to being contacted.

Contact our Privacy Officer at info@canadianplans.com and we will respond within 30 days. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.

7. Cookies

We use essential cookies to make the site work. With your consent, we use analytics cookies to count visits. If you agree to marketing cookies, advertising platforms may set cookies to measure our advertising. You can change your choice at any time in Cookie settings, and through your browser settings; disabling cookies may affect how parts of the site work.

8. Children

Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. The revised version takes effect when posted on this page, and the version in force when you submitted your order is recorded with it.

10. Contact

Canadian Plans, 9981 Whalley Blvd, Surrey, BC V3T 0A8. Email info@canadianplans.com. Phone +1 778-682-3771.